State Farm® Insurance Agent Rich Hoppe

"Rich and Co have been our State Farm agents for over 20 years. Through it all they have been the rock in our peace of mind and comfort. They have answers to everything and have never missed a beat. They are so responsive and knowledgeable. We are not the easiest clients, with multiple homes and cars in multiple states and they continue to figure it out for us. Could not do it without them. Shout out to Sue who is our go to in Rich's office and she is always on it. Super impressed. So smart and patient. Thank you Sue. Look forward to the next 20 years. Todd"

"I recently transferred my auto to combine with my homeowners already in place at State Farm. Susan prepared numerous estimates for me to compare cost vs coverage, available to quickly answer any questions that I had. When I settled on the coverage that suited me Susan handled the transition without a single hitch resulting in huge savings. Then, a spur of the moment purchase of a camper required a hurry up insurance binder to the dealership which was expedited and emailed to the dealership to move the deal along, that was yesterday, we will be picking up the camper today. Susan, thank you for your friendly, no problem I'm on it attitude, a pleasure working with you. Gerry D."

"Would give zero stars if I could. Susan would tell me over and over again that she would call me back, and never did. Had to call State Farm national twice (months apart) for a representative to locate Rich or Susan and transfer me to them. So many hours of my life wasted over so many months. When I finally got a call from Rich, he *literally* yelled lies at me on the phone, including that I had been cancelled by State Farm (I hadn't been) because of my driving record. He claimed they had sent me a notification in the mail months before, which I never received (yet every other document I had received in the mail and was displated on my account online, only this document that I had been "cancelled" was missing -- though this turned out to be a lie). He doesn't know how to read a consumer report, and kept stating I had multiple driving violations, when in actuality I had only one minor violation from over a year prior (additionally: I had never filed a claim with State Farm/never been in an accident, after being with them for 8 years -- I was an ideal customer). Was told (yelled) many, many by Rich-- including that State Farm had "cancelled" my policy, when in fact they were just not renewing my policy (based on false information). But it doesn't matter because I now I pay less than half at Progressive for the same exact policy coverage (unlike State Farm, Progresive has AMAZING customer service, whether I call or chat online). In retrospect, I'm so glad Rich yelled & lied at me, because now I pay less than half for the same car insurance policy I paid with him as my "agent" (but this time I can get ahold of my car insurance within minutes, instead of days or weeks with "Susan"). I can say with confidence that Rich Hoppe is the worst car insurance agent I will ever have had."

"Susan was terrific to work with! Very efficient, knowledgeable and understanding. I have been a loyal Liberty Mutual customer for years, however, it was time to shop. Glad I did as State Farm had the best rate going and more coverage. Very satisfied........would highly recommend working with Susan!"

"Excellent experience getting our custom built Camper Van and other autos covered! Very responsive, thorough, and quick to get all insurance in place for van as well as the build out, technology, instruments and other high value items making the trip with us. Honestly, I don't think it could have gone any smoother. Thanks for the efficient and excellent service!"

"Walking into insurance companies you usually expect to getting pressured into getting more coverage than you need. This wasn't the case here. Upon entering the office I was greeted by Rich Hoppe. He was very cordial and after some small talk I sat down win Susan with whom I had spoken to over the phone about my auto insurance needs. She showed me a number of policies to choose from and was very thorough in explaining how they differed and answered all my questions in a way I could understand. Overall it was an easy process and I got a free coffee travel mug to boot."